Refund Policy

FableLab uses a Spark-based system. You purchase Spark packs, and each story generation consumes 1 Spark. All payments are processed by Lemon Squeezy as our Merchant of Record, which means Lemon Squeezy handles invoicing, tax compliance, and payment processing.

Every story generated by FableLab passes through a multi-layer quality and safety review. If a story is blocked for safety reasons, your Spark is refunded automatically and immediately. No action is required on your part — you will see the refunded Spark in your balance.

Under EU consumer protection law, you have a 14-day right of withdrawal for online purchases. However, in accordance with Article 16(m) of the Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to digital content that has been fully delivered with your prior express consent and acknowledgment that you lose your withdrawal right.

By using a Spark to generate a story, you expressly consent to immediate delivery of digital content and acknowledge that you waive your right of withdrawal for that specific Spark.

Unused Sparks within purchased packs are eligible for a refund within 14 days of purchase — either as a full refund (if no Sparks were used) or as a pro-rated refund for the unused portion (see Section 5).

• Safety block: story was automatically blocked by our safety system (instant Spark refund)
• Technical failure: story generation failed due to a system error and was not delivered
• Double charge: you were charged twice for the same Spark pack
• Unused packs: full pack refund within 14 days if no Sparks have been used
• Partially used packs: pro-rated refund for unused Sparks within 14 days of purchase (see Section 5)

If you have used some Sparks from a purchased pack and request a refund within 14 days of purchase, you are eligible for a pro-rated refund for the unused Sparks.

The refund is calculated proportionally: (unused Sparks / total Sparks in pack) x purchase price. For example, if you purchased a 30-Spark pack for €59.99 and used 7 Sparks, the refund would be calculated as (23 / 30) x €59.99 = ~€46.

The actual refund amount may be slightly less than the calculated amount due to non-refundable payment processing fees retained by the payment provider (Lemon Squeezy). Applicable taxes (VAT) are adjusted automatically and proportionally by the payment provider.

Pro-rated refunds are available only within 14 days from the date of purchase. After this period, unused Sparks remain in your account but are no longer eligible for a monetary refund.

• Successfully generated stories — even if you are not satisfied with the creative output (AI output varies by nature)
• Individual used Sparks — once a Spark is consumed and content is delivered, that specific Spark cannot be refunded
• Packs purchased more than 14 days ago — the refund window has expired
• Welcome Sparks or referral bonus Sparks — these are free grants, not purchases

To request a refund, contact us at aphrodite.dev.studio@gmail.com with:

• Your account email address
• The order ID (from your purchase confirmation email)
• The number of unused Sparks you would like to refund
• A brief description of the reason

• Safety block refunds: instant (Spark restored to your balance automatically)
• Technical failure refunds: within 24 hours of reporting
• Pro-rated and full pack refunds via Lemon Squeezy: 5-10 business days after approval, depending on your payment method and bank

For refund requests or questions about this policy, contact us at:

Email: aphrodite.dev.studio@gmail.com